App Troubleshooting

MobileConnect App

MobileConnect App streaming stops after few seconds

Open the local admin interface. Select “Network”. Check the network configuration and make sure that the Streaming network interface is connected and has a valid IP address (and not a link local address).

After scanning the QR Code the iPhone cannot find the streaming channel

Please check if you are connected to the correct WiFi and if you have granted the permission to access the local network under Settings / MobileConnect / Local Network.

MobileConnect App shows “No channels available”, “To display channels, enter the correct WiFi and scan the associated QR code.”

  • Make sure that the mobile device is still connected to the MobileConnect WiFi.

  • Make sure that the scanned QR code is up to date.

MobileConnect App shows “No channels available”, “There are no MobileConnect Stations available.”

  • In case you intend to use the system in Manager Mode, go to Manager Mode Guide.

  • In case you intend to use the system in Standalone Mode, and there is DNS configuration and a running Manager in your network: you don’t need them for Standalone Mode and you can safely remove them. For more information contact us at mc-support@sennheiser.com.

MobileConnect App shows “No channels are activated”, “Please report this issue to your IT.”

Go to the local admin interface and make sure that at least one channel is activated. You can activate or deactivate a channel by selecting Audio & Streaming.

MobileConnect App shows “QR code not found”, “Make sure you’re in the right WiFi and using the right QR code. For a new channel search tap here”.

  • This error indicates that you have scanned a channel QR code when using the MobileConnect Station’s Standalone Mode, but it cannot be found.

  • Make sure that the mobile device is still connected to the right MobileConnect WiFi.

  • Make sure that the MobileConnect Station is still running.

  • Make sure that you are scanning the QR code that belongs to that specific MobileConnect Station that you are trying to reach.

  • In case the Station’s network configuration was changed, you need to use the latest QR code. In Standalone Mode, go to the local admin interface and check the latest QR code.

MobileConnect App shows “QR code not found”, “For a new channel search tap here”.

  • This error indicates that you have scanned a channel QR code when using the MobileConnect Station’s Standalone Mode, but it cannot be found.

  • Make sure that the MobileConnect Station has booted and is still running in Standalone Mode.

MobileConnect App shows “Invalid QR code”.

  • Make sure you use the latest app from the app stores.

  • Make sure you are using a valid QR code.

  • In case the error persists contact us at mc-support@sennheiser.com.