Station Troubleshooting¶

MobileConnect Station Accessing Local Admin Interface ¶

With Station firmware version 6.2.0 and higher, when you first open the local admin interface, the browser reports:

The local admin interface uses a self-signed certificate which is not known to your browser. You need to confirm the security warning by:

Google Chrome: select “Advanced” and “Proceed to 192.168.0.10 (unsafe)”. Alternatively you can type “thisisunsafe” while browsing the page.
Mozilla Firefox: select “Advanced” and “Accept the Risk and Continue”.

The browser reports an error when try to open the local admin interface on https://192.168.0.10.

Try opening http://192.168.0.10/. If that works, you may have an older Station version. If you want to use your Station in Standalone Mode, you can update the firmware following the instructions in MobileConnect Station Update.
Try opening http://192.168.0.10/ in an incognito window. If that works, you may have an older Station version. If you want to use your Station in Standalone Mode, you can update the firmware following the instructions in MobileConnect Station Update.
The Station is not running. Check whether the Station’s LED is green.
The Station is not accessible on this IP address. Do a ping test (ping 192.168.0.10) and check how to connect to the local admin interface in First Access to the Local Admin Interface

The browser reports an error when try to open the local admin interface on http://192.168.0.10.

Check if the browser redirects the request to https, by clicking on the URL. If it’s the case, you can avoid that by clearing the browsing cache and browsing data of your browser.
Alternatively you can open http://192.168.0.10/ in an incognito window.

This port is used for the local administration interface and using it on the network ports may cause the local interface to become inaccessible.
To fix → remove the network connection of the streaming interface (LAN2/PoE/Stream port). Open the local admin interface, go to the Network tab and select Network reset.

The log download may take up to 1 minute.

If the MobileConnect Station is not updated and there are no errors on the local admin interface after the interruption → restart the MobileConnect Station and try again.
The local admin interface is showing an error after the interruption → restart the MobileConnect Station and try updating again.
The error message is still shown after restarting the MobileConnect Station → refresh the page.

The local admin interface is showing an error after the firmware update was initiated.

Verify the MobileConnect Station firmware image (.sennpkg) is correct. Try downloading it again.
Restart the MobileConnect Station and try updating again.
The error message is still shown after restarting the MobileConnect Station → contact us at mc-support@sennheiser.com.

The local admin interface is not updating after a firmware update and is still showing a message “Rebooting Firmware”.

Do a manual page refresh of your browser. If you now see a browser warning such as “Your connection is not private”, accept the warning and proceed to your local admin interface.
Try opening http://192.168.0.10/. If that works, you may have an older Station version. If you want to use your Station in Standalone Mode, you can update the firmware following the instructions in MobileConnect Station Update.
Try opening http://192.168.0.10/ in an incognito window. If that works, you may have an older Station version. If you want to use your Station in Standalone Mode, you can update the firmware following the instructions in MobileConnect Station Update.
The Station is not running. Check whether the Station’s LED is green.
The Station is not accessible on this IP address. Do a ping test (ping 192.168.0.10) and check how to connect to the local admin interface in First Access to the Local Admin Interface
The local admin page is still not accessible after restarting the MobileConnect Station → contact us at mc-support@sennheiser.com.