App Troubleshooting

MobileConnect App

iOS devices can connect, Android cannot.

Check if you added all necessary DHCP configuration (see Step 1. Configure your network).

MobileConnect App streaming stops after few seconds

Open the Station page, by selecting it from the Stations list. Select “Network”. Check the network configuration and make sure that the Streaming network interface is connected and has a valid IP address (and not a link local address).

MobileConnect App shows “No channels available”, “To display channels, enter the correct WiFi and scan the associated QR code.”

  • Make sure that the mobile device is still connected to the MobileConnect WiFi.

  • Make sure that the DNS configuration in your streaming network is correct, see Step 1. Configure your network.

MobileConnect App shows “No channels available”, “There are no MobileConnect Stations available.”

Make sure that your Station is connected to your Manager. Verify that the DNS configuration in your network is correct, for more information see Step 1. Configure your network.

MobileConnect App shows “No channels are activated”, “Please report this issue to your IT.”

Go to the Manager web interface and make sure that at least one channel is activated. You can activate or disactivate a channel by going to a Station page and selecting the channel to enter its Channel details.

MobileConnect App shows “Connection Error”, “Please report this issue to your IT.”

This error indicates that the Manager is not running or there is a firewall between the Manager and the apps, blocking the app requests.

MobileConnect App shows “No public channels available”, “For entering hidden channels, scan the QR code or enter the channel ID.”

There are streaming channels in your network, but they are all hidden. Go to the Manager “Mobile App Configuration” page. There you can either make the channels public or download the QR Code or Channel ID of a channel in order to provide it to your streaming users.

MobileConnect App shows “Could not connect to the MobileConnect system”.

  • Check your Station network configuration is correct in the Manager web interface. Verify the IP addresses are correct.

  • If you recently switched the IP configuration from DHCP to static, try restarting the Station.

    • You can restart the Station using the Manager, local admin interface or simply power off and power on.

MobileConnect App shows “QR code not found”, “Make sure you’re in the right WiFi and using the right QR code. For a new channel search tap here”.

  • This error indicates that you have scanned a channel QR code when using the MobileConnect Station’s standalone demo mode, but it cannot be found.

  • Make sure that the mobile device is still connected to the right MobileConnect WiFi.

  • Make sure that the MobileConnect Station is still running.

  • Make sure that you are scanning the QR code that belongs to that specific MobileConnect Station that you are trying to reach.

  • In case the Station’s network configuration was changed, you need to use the latest QR code. In standalone demo mode, go to the local admin interface and check the latest QR code.

MobileConnect App shows “QR code not found”, “For a new channel search tap here”.

  • This error indicates that you have scanned a channel QR code when using the MobileConnect Station’s standalone demo mode, but it cannot be found.

  • Make sure that the MobileConnect Station has booted and is still running in standalone demo mode.