Check the Station network connections.
Try rebooting the Station.
Make sure the DNS configuration is correct, see Step 1. Configure your network.
In case you have a MobileConnect Manager version 1.0.0 or 1.1.0:
Make sure the MobileConnect Manager is running before the MobileConnect Stations or reboot the MobileConnect Stations, after the MobileConnect Manager is started.
Open the local admin interface and check the Station firmware version. Station firmware version 6.1.0 is not compatible with Manager 1.0.0 or 1.1.0 due to the enhanced security feature.
Consider upgrading your Manager, for more see MobileConnect Manager Upgrade and Redeploy.
You can also downgrade the Station firmware, contact us at firstname.lastname@example.org.
Check the Station network cables are connected, and the Station network configuration is correct.
Was the Station authorization recently reset using the local admin interface (available since Station firmware version 6.1.0)? If yes, remove the Station from the Manager and restart it. For more information about authorization see the documentation for the latest versions Manager 1.2.x and Station 6.1.0 at https://docs.sennheiser-connect.com/1.2/.
Was the Station sent back for repairs? If yes, remove the Station from the Manager and restart it.
If the MobileConnect Station is not updated and there are no errors on the Manager interface after the interruption → retry updating.
The MobileConnect Manager is showing an error after the interruption → restart the MobileConnect Station and try again.
The error message is still shown after restarting the MobileConnect Station → restart the MobileConnect Manager.
docker restart $(docker ps -a -q)
This port is used for the local administration interface and using it on the network ports may cause the local interface to become inaccessible.
To fix → remove the network connection of the streaming interface (LAN2/PoE/Stream port) and perform a reset followed by a reboot.
Alternatively change the IP address via the MobileConnect Manager.
The local admin interface may become inaccessible.
To access it again via LAN1 → unplug the LAN2 and LAN3 cables.
Check whether your MobileConnect Station is “Running” in the Stations page.
Open the Station page, by selecting it from the Stations list. Select “Network”. Check the network configuration of your Station(s) and make sure that the Streaming network interface is connected and has a valid IP address (and not a link local address).
Open the Station page, by selecting it from the Stations list. Select a channel and enter the channel page. Make sure the “This channel is enabled” checkbox is selected.